Standard support
Onboarding support
Custom support
Support
We want every customer to be fully supported, confident, and taken care of from day one.
That is why Standard Support is already included with our platform. It gives you direct access to help, so you can manage employee branding with confidence.
For organizations that need more guidance, faster coordination, or a more tailored level of service, we also offer Onboarding Support and Custom Support
We offer three support options
Standard support
Included in every
subscription
Standard Support is included with your subscription and is designed to give you reassurance in the everyday use of the platform.
It helps your team stay productive and well supported while managing employee branding assets across your organization.
With Standard Support, you can expect:
dependable assistance for regular platform use
a response time within 24 business hours
help with questions related to setup and management
support for your ongoing use of the platform
a clear way to contact us when you need help via email or chat
This plan is intended to ensure that support is always available as part of your experience with our platform.
Onboarding support
Onboarding Support is designed to help individuals and teams get started smoothly and make the most of the platform from the very beginning.
This option is ideal for organizations that want a more guided rollout, clearer adoption across teams, and extra confidence during setup and early use.
With Onboarding Support, you can expect:
one-to-one onboarding sessions for individual users
one-to-many onboarding sessions for teams
guidance through platform setup and key workflows
support with adoption across your organization
a smoother and more structured introduction to the platform
Onboarding support adapts to your team, rollout and business goals.
Custom support
This option is designed for companies that want a broader level of support, a more personalized approach, or a service model adapted to their internal processes, priorities, and scale.
This option is designed for companies that want a broader level of support, a more personalized approach, or a service model adapted to their internal processes, priorities, and scale.
With CustomSupport, you can expect:
a tailored support setup aligned with your business needs
24/7 response availability, based on the agreed support scope
more personalized coordination through a dedicated account manager
broader guidance for complex environments or larger teams
additional service elements agreed directly with our team
Custom Support is defined individually and provided based on a separate agreement.